RosCar Chile (“RosCar Chile”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit https://roscar.cl/, use our services, submit a booking request, or contact us by email at [email protected]
RosCar Chile operates as a car rental aggregator. We help users compare and book vehicles offered by international and local car rental companies in Chile. We are not always the direct rental provider. In many cases, your booking is fulfilled by a third-party rental company or service partner.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information You Provide
- Full name
- Email address
- Phone number
- Country of residence
- Driver-related information provided during booking
- Pickup and drop-off dates, times, and locations
- Vehicle preferences and rental options
- Any information you send to us by email or through contact or booking forms
1.2 Booking and Transaction Information
- Reservation details
- Selected vehicle category and extras
- Booking value and currency
- Payment-related status information
- Confirmation and voucher data
1.3 Automatically Collected Information
- IP address
- Browser type and version
- Device type and operating system
- Referring website
- Pages viewed and actions taken on our website
- Date and time of visits
- Approximate location based on IP address
- Cookie and tracking technology data
2. How We Use Your Information
We may use your information for the following purposes:
- To provide our website and booking comparison services
- To process, confirm, manage, or support your reservation request
- To share booking data with the relevant rental company or service provider
- To communicate with you regarding your booking or inquiry
- To send booking confirmations, vouchers, service emails, and support messages
- To improve our website, offers, and user experience
- To prevent fraud, abuse, unauthorized activity, and security incidents
- To comply with legal obligations and enforce our Terms and Conditions
- To send promotional messages where permitted by applicable law or where you have consented
3. Legal Basis for Processing
We process personal data only when we have a valid reason to do so, including:
- To take steps at your request before completing a booking
- To perform our contractual obligations related to our services
- To comply with legal and regulatory requirements
- For our legitimate business interests, including service improvement, fraud prevention, and customer support
- Based on your consent, where consent is required
4. How RosCar Chile Works as an Aggregator
RosCar Chile is a marketplace and aggregator for rental car offers from international and local rental companies. When you make a booking request or reservation through our website, relevant personal data may be shared with the rental supplier, fleet provider, payment partner, or reservation technology provider involved in fulfilling your booking.
Each rental company may process your personal data under its own privacy practices, especially when acting as the direct provider of the rental service, handing over the car, verifying documents, taking payment, or managing the rental agreement. We recommend reviewing the privacy terms of the final rental supplier shown in your booking documents.
5. Sharing of Information
We may share your information with:
- Car rental companies that fulfill your reservation
- Payment processors and financial service providers
- Booking engine, hosting, analytics, customer support, and IT service providers
- Marketing and advertising platforms, where permitted
- Legal, regulatory, governmental, or enforcement authorities if required by law
- Professional advisers, auditors, insurers, or corporate partners when necessary
We do not sell your personal data to third parties.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, analyze traffic, improve performance, and measure the effectiveness of marketing campaigns.
These technologies may include:
- Strictly necessary cookies required for core website functionality
- Analytics cookies used to understand how visitors interact with the website
- Preference cookies used to remember settings and selections
- Marketing cookies used to deliver relevant advertising or measure campaign results
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if certain cookies are disabled.
7. International Data Transfers
Because we work with international rental brands, technology platforms, and service providers, your personal data may be processed in countries other than your own. When such transfers occur, we take reasonable steps to ensure that your data is protected through appropriate contractual, organizational, and technical safeguards.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to manage reservations, provide support, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Retention periods may vary depending on the type of data, the nature of the booking, and applicable legal or tax requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, disclosure, loss, misuse, or alteration. However, no website, system, or internet transmission can be guaranteed to be completely secure.
10. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data where appropriate
- Request restriction of certain processing activities
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your data has been used or shared
To exercise your rights, please contact us at [email protected]. We may request reasonable information to verify your identity before processing your request.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, booking systems, payment pages, partner services, or rental suppliers. We are not responsible for the privacy, content, or security practices of third-party services that are not controlled by RosCar Chile. Please review their privacy policies separately.
12. Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal data directly from individuals who are under the age required to legally enter into a rental-related transaction under applicable law.
13. Marketing Communications
If you subscribe to promotional communications or otherwise permit us to contact you for marketing purposes, we may send you special offers, travel-related updates, or service news. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at [email protected].
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business operations, or technology. Any updated version will be posted on this page with a revised effective date.
15. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal data is handled, please contact:
RosCar Chile
Website: https://roscar.cl/
Email: [email protected]